Returns & Exchanges
Due to the perishable nature of our gourmet cookies, we do not offer traditional returns; however, we are committed to ensuring every member of the Cookie Cartel is satisfied with their haul. If your order arrives damaged or incorrect, please contact our support squad within 24 hours of delivery for a replacement or store credit.
Inspect Your Haul
Upon delivery, immediately inspect your cookie stash for any signs of transit damage or missing items from your manifest.
Capture the Evidence
Take clear photos of the packaging and the product issues to help our quality control team investigate the breach.
Contact the Syndicate
Email our support team at [email protected] with your order number and the photos attached to initiate a claim.
Receive Your Resolution
Once approved, we will expedite a fresh batch of cookies to your location or issue a digital credit to your account for future drops.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing